在现实社会中，道歉信对我们的作用越来越大，道歉信可以帮助我们表示遗憾和歉意，表明愿意补救的愿望，提出建议或安排。你所见过的道歉信是什么样的呢？下面是小编收集整理的英文道歉信10篇，希望对大家有所帮助。
英文道歉信 篇1
尊敬的客人:
Dear Guests:
欢迎阁下莅临全新的XX华龙XX大酒店!
Welcome to Hualong Magnate Hotel, Shaoshan!
相信我们酒店按照五星级标准的设计、设施及服务，皆能迎合当代商务及旅游人士的种种所需。然而，由于我们酒店正处于试营业中，有部分设施及服务项目不到位，届时引起阁下不便之处，敬请谅解。
Our international 5-star standard designed facility and service will meet businessman or traveller’s demands. However, we feel very sorry for all the inconvenience due to some facility and service is still in soft-opening.
同时，我们酒店管理层及全体员工将上下一心，当竭尽全力尽快改善目前不尽理想之状况，希望能为阁下的下次光临提供更加完善及周到的服务而努力。
Meanwhile, our Chain of commands will try our best to amend the unideally situation and ceremoniously setting up, offer you more thoughtful consummate service.
此外，我们十分渴望得到阁下的一切意见，如蒙赐教，感激不尽，欢迎随时直接与本职联络!我的电话号码是:XXX(分机)。
Furthermore, we are eager for getting your kindly comment. We’re very appreciated for your cooperation. Welcome contact with me directly. My telephone is 8XX9(ext.).
诚意致歉!
Sincerely apologize!
再次欢迎阁下的光临!
Looking forward your next coming!
英文道歉信 篇2
Dear Charlie,
Kindly excuse me for my not being able to see you off at the airport this Saturday as I have promised. A major business partner of our company will be attending an important conference in Xiamen this weekend, and my boss finally chooses me to accompany him there to negotiate about a new transaction.
I have just been informed of this plan and am happy about the decisionthis is an opportunity to both display and enhance my abilities, so I am afraid I cannot be present at the airport. Pursuing study overseas is an essential step in the accomplishment of your dream.
亲爱的查理,
请原谅我的不能给你送行机场这个星期六我已经承诺。我们公司的主要业务合作伙伴将出席一个重要会议在厦门这个周末,和我的老板最后选择我陪他去谈判关于一个新事务。
我刚刚被告知这个计划,我高兴的决定是一个机会展示和提高我的能力,所以我恐怕不能到机场。追求海外留学是一个重要的一步成就你的`梦想。
英文道歉信 篇3
游客朋友们：
首先我们真心感谢桅子花开、海星以及马来吸呀等几位网友给我们所提的意见，今年在政府论坛上有两封公开批评我们的帖子，说实在的，刚刚看到的时候，心里确实是堵得慌的，不高兴的，总觉得目前国内旅游市场大环境就是这个样子，大社不强，小社散差，从业人员服务意识、技能普遍不强等等，刚开始，我们确实给自己找了一些自我安慰的借口。
现在再认真思考这个问题，我们觉得，做为从业人员有责任、有义务，也必须为游客提供更为轻松、快乐的旅游时光。坦诚的说，今年7、8两个暑期月份下来，在我们质检回访过程中，所发现存在质量问题的，游客投诉到公司的也绝不仅此两例。
我们总结分析下来，存在质量问题的主要是散客出游群体，暑期质量问题一般容易出现在车辆空调不好，某些导游态度存在问题，以及住房条件较差等方面。目前旅行社的存在方式大体上分为三类，一类是组团旅行社，我们**就是这样类型的旅行社，面向终端客户收取客源;一类是地接旅行社，主要接待外地游客来本地旅游;第三类是同行批发旅行社，如扬州苏之旅旅行社，仪征旅行社同行受制于客源量问题，收到游客报名后，无法独立发团，只能交给这样的批发旅行社统一发团。这种现状就导至了组团旅行社对散客质量的掌控从很大程度上受制于同行批发旅行社，从某种程度上来说，仪征散客出游，选择哪家旅行社报名的差别是不大的，唯一的区别所在是旅行社经营者的思路，以及遇质量投诉后，规模大一些的旅行社对批发旅行社的牵制能力会更强一些，仅此两点而已。
关乎旅游质量还有一个很重要的点，就是导游，景点美不美，全靠导游一张嘴。好的导游除了在讲解上会更为精彩外，对于游客心理的把握能力通常也会很强，会有较强的协调沟通能力，而目前导游的生存状态基本上都是以兼职为主，这种生存状态，也从很大程度上导致了其责任心的下降，因其兼职故而也缺少有效的服务技能培训。旅行社不是不想有自己的全职导游，而是因为旅游业的季节性特别强，旺季再多导游也不够用，进入12月份以后的3个月淡季对于小旅行社而言，可能1个导游都嫌多，这个微利行业人力成本应该是最大的成本了，所以这种季节性的特点也导致旅行社不敢、不能用过多的全职导游。我们公司目前全职导游有16名，在扬州地区算得上是规模庞大的一支导游队伍了，但也只能应对平常季节的客流量，遇上旺季，也只能望洋兴叹，比如贴子中所提到的西安团队，就是一个主要由兼职导游带队的团队。
从我们自身的角度来讲，我们必须认真反思这个行业，认真反思自已，如果不能真正将客户赢这个第一戒写到我们每个员工心里去，**旅行社终将被市场淘汰。从上周起，我们已经开始在竭尽全力探讨游客旅游体验的问题，我们希望尽快将我们的服务意识、服务技能，迅速从对人的服务，提升至对客户的服务。我们将尽已所能去改造现有的工作流程，我们相信，从我们做起，终将能够逐步改变旅游业的现状，终将实现给游客创造轻松快乐时光这个最终目标。当然，接下来可能还会有质量问题出现，还会有游客投诉，但我们会以最好的状态，迅速处理这类的质量问题，给游客一个尽可能满意的答复。
英文道歉信 篇4
Dear Kate:
Excuse me for my long delaying in returning to you your Robinson Crusoe which I read through with great interest. I had finished reading the book and was about to return it when my cousin came to see me.
Never having seen the book, She was so interested in it that I had to retain it longer. However, I hope that in view of the additional delight thus afforded by your book, you will overlook my negligence in not returning it sooner.
Thanking you again for the loan.
Sincerely yours,
英文道歉信 篇5
dear linda,
i am excessively sorry to say that i had failed to keep the appointment that we made last friday. now, i am writing you this letter of apology to show my deep regret. please accept my sincere apology. i hope you will understand me and excuse me for my failure to turn up.
the reason for my absence was that my mother fell ill at that time. i had no way out because i had to send her to hospital and look after her. therefore, it’s not in my power to meet you.
naturally, i want to suggest that we should make another appointment next time.， i shall be obliged if you will kindly write and tell me when and where you will be at convenience.
we may meet again and i hope to see you soon.
yours sincerely,
li ming
英文道歉信 篇6
Dear Janet,
I am sorry to tell you that I won’t be able to come this afternoon because I have to go to the airport at 2:00 p. m. to meet an overseas visitor from Australia. I really have kept our date in my mind all these days. However, I received my boss’s e-mail this morning and he asked me to go to the airport to meet one of his friends from abroad. It’s sudden and urgent and I must go. Please forgive me. Would you please ring me up to make another time?
Yours,
Tom
英文道歉信 篇7
Dear Mr. Shen
We are sorry to learn of the unpleasant experience you had encountered during your last stay with us on Jun. 13-15, 1999 as incorrect amount was charged onto your Visa Card account, it should be RMB 6787 instead of RMB 3887.42.
We have made a full investigation into matter and regret to say that it was our staff's mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect.
Mr. Shen, attached is copy of your hotel bill and amended Visa Card voucher with correct amount Indicated for your reference and perusal. If you have any queries, please do not hesitate to contact Us.
Once again, our most sincere apologies and we look forward to opportunity of redeeming ourselves to welcoming you back to China World Hotel in near future.
Your sincerely
Alfred Zhuang
Front Office Manager
英文道歉信 篇8
Beloved teacher Zhang
Hello
I'm sorry. I know I'm very sorry for you, you were so good to me. And I...
I'm sorry. I have forgotten, when we got so stiff, perhaps, is the words I snapped our relationship. At that time, every day my heart was very messy. I actually knew I was wrong, and I wanted to find you to apologize. But I'm afraid... I'm afraid of your eyes. I know I'm disappointing you. So, I chose to go wrong. I know I'm going away. After listening to what you said, think a lot. The heart is very guilty. Be ashamed。 It's full of the sense of crime. I feel very disappointed with so many people who are good to me.
You say I always go to regret one, not change my own shortcomings. I was really sober this time. I learned it well. I won't learn any more, and I won't be in contact with those people. "To the MS silt but don't dye" I can do it! I have improved a lot of academic achievements now.
You always say that I want to get rid of the trouble I had a good talk, then think not to regard it as right, their own negligence, before the time to make mistakes always want to "irren ist menschlich?" Now I think that the mistakes are their own, do not look for any external reasons, I believe I will be better, and always pay attention to my own words and deeds.
The school is a small society, if it is in the community, against the boss, the consequences will be very serious. This is what you usually teach us. Thank you, Mr. Zhang. You have taught me to be a person. I sincerely thank you. Mr. Zhang, I hope you can forgive me, and I hope you can teach me as well as before.
Please forgive me. I'm really getting better this time. Forgive me, please say, don't ignore me.
Sincerely
Your student: Bai Yu
June 20th 20xx
英文道歉信 篇9
dear xxx:
i am terribly sorry to tell you that i have lost the valuable book you wereso kind to lend me last week. i read it everyday and intended to finish it nextmonth. last night when i came to my room, it was nowhere to be found. i will tryto recover it as soon as possible. if i fail to find it, i will get a new bookfor you.
but i am afraid it can never take the place of the old one. old books arelike old friends. once lost, they can never be replaced. they are connected withcherished associations which the new ones can never have. and for thisirrecoverable loss, i am to blame. i was so careless with my things. this is awarning to me to be more careful in the future.
yours truly,
xxx
英文道歉信 篇10
December 15, 20xx
Dear Mary,
I am very sor
ry that I was out when you came to see me yesterday afternoon. The fact is that I had an engagement with some friends and, ignorant of your visit, accompanied them to the cinema. Not until nine oclock in the evening did I come back. You must have been disappointed by my absence.
I hope you will not leave the city this week. I will call on you on Friday afternoon at four o??clock. As this is the first time you come to Beijing, I will take you to some places that may interest you. Please wait for me in your hotel at the appointed time.
Yours truly,
Xiao Cheng
【实用的英文道歉信汇编10篇】相关文章：
4.英文道歉信
5.道歉信英文
6.英文道歉信
7.投诉的英文道歉信
8.酒店英文的道歉信